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Dallas Office
Pennsylvania Office
Professional installation & support
Central Florida service area
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NYC & surrounding areas
We maintain the highest quality control standards with a double verification system and comprehensive damage reporting procedures to ensure your satisfaction.
We maintain the highest quality control standards with comprehensive verification and imaging systems to ensure your satisfaction.
Proper damage reporting is essential for claim processing. Follow these critical procedures to ensure your claim is processed correctly.
You MUST note "DAMAGED" on the delivery receipt for any and all signs of damage.
DO NOT:
Note: We will NOT file a claim if the POD says any other language besides the word "DAMAGED".
Must be reported within 3 calendar days
Must be filed within 5 calendar days of delivery
All damages must be filed prior to installation
Thorough inspection is crucial. Check for these specific signs of damage before accepting delivery.
Boxes should be free of:
Take pictures of all damages before removing boxes from the skid
The pallet should NOT be:
Take pictures after opening boxes to document concealed damage
Understanding our return policy helps ensure smooth processing of eligible returns and proper handling of non-returnable items.
The following items are NOT returnable:
Note: These items are manufactured specifically for your order and cannot be resold to other customers.
Must obtain within 30 days of delivery
Applies to all eligible returns
Customer is responsible for shipping costs
Contact our Customer Service Department for return authorization and return location address.
You are verifying that the shipment was delivered in GOOD CONDITION and no freight claim can be made.
Do not accept damaged goods. Contact us immediately for assistance and proper claim processing.
CONTACT US NOWOur support team is here to help you understand our policies and assist with any damage claims or quality concerns.